About us
This page tells you what we commit to you. Six commitments, written down, each one something you can verify any time. The rest of the page is the proof we can keep them.
What we commit to you
Commitment 01
A predictable monthly floor you can plan around. A gainshare that activates when your net operating income outperforms the industry baseline. And every month, your Value Report shows the math. When we overdeliver, we credit ten percent of next month's invoice back automatically.
How to verify: the math is on your dashboard. Open it any time and audit every line.
Your data is yours. Your audit trail is yours. Export anytime in your format: CSV, JSON, PDF, audit-trail attestation packets. Take it home whenever you want, in whatever shape suits you. You own the record, always.
How to verify: email wecare@hcbs.ai with the subject "Export request." Complete export delivered within thirty days, in your format.
Your operational data is yours alone. The system learns from network-wide patterns at the aggregate level. Your specific data stays identifiable only to you. Your Business Associate Agreement holds us to it in writing.
How to verify: ask for written attestation any time. We produce it on request. Your BAA matches.
Lora handles the routine overnight. When something deserves a human, a multi-disciplinary team of operators, compliance specialists, regulatory veterans, and HCBS-billing experts is on the other end. The team has sat through more state audits than any counterpart you will meet.
How to verify: email hello@hcbs.ai. You'll hear back from a real person within one business day.
Every monthly Value Report shows attribution math in dollar terms. What Lora delivered. What you paid. The ratio. Every line auditable, every month, on the first. When delivered value exceeds three times the invoice, the automatic credit lands with it.
How to verify: the Value Report arrives on the first of every month. Open it. The math is the math.
Monthly billing. Continue the relationship because it works. Access stays open through the current period whenever you make a change. Your export comes with you. We treat the relationship like a relationship: built on results, renewed by choice.
How to verify: click cancel in your account, or email us. It's done in one step.
What you get
Compliance
State rule changes read overnight. SOPs updated when rules change. License renewals tracked. Pay-through math current. The federal 80/20 Rule on your calendar with the math already done.
Audit defense
Citation packets generated for whatever rule the auditor questions. Every operational decision sealed to a tamper-proof record. The dossier ready before you finish your coffee on audit morning.
Billing and finance
Medicaid claims in 15-minute units. Denials caught and rebilled. Payroll across 1099 and W-2 caregivers. Your monthly P&L on the first, accurate, every time.
Hiring and retention
Job postings across multiple boards. Background and drug screening. Onboarding paperwork. Training scheduling and recertifications. The pipeline runs while you sleep.
Scheduling
Caregiver-to-client matching. Call-out coverage rerouted automatically. Travel time and mileage tracked. EVV on every visit, without you opening anything.
Client services
Plan of care kept current. Quarterly progress reports drafted for your review. Family communication handled at the routine level so your reply is the one that matters.
Quality and improvement
Service quality monitored continuously. Incidents flagged with a corrective-action draft ready. Quarterly peer-benchmarking against the network.
Strategic decisions
The cost of another caregiver against the revenue you would unlock. Rate-raise math against peer benchmarks. The H.R. 1 forecast against your specific service mix. You decide. We do the math.
Your own life
Eight hours of sleep. Your kid's soccer game at 6:30. The quiet confidence that you are not about to lose everything. The work that does not require you, no longer requires you.
The full walkthrough of how Lora handles each one is at how it works.
The proof we can keep the commitments
25
caregiver agencies launched in Utah since 2018
20%
net operating income versus 6 to 8% industry baseline
0
compliance failures across seven years
$30M of Medicaid waiver funding has reached the people on the ground through agencies launched on the playbook HCBS.AI is built on. More than 98% of partner agencies stay year after year. Caregiver tenure runs fourteen months longer than the industry baseline. Half of the operators came from outside HCBS entirely: a furniture salesman, a truck driver, a community-college instructor, a returning parent. What unified them was a willingness to follow the playbook the team built audit by audit, year after year.
Who we are
The product company
The Wyoming corporation that owns and operates the HCBS.AI product. The legal counterparty on your subscription, your privacy policy, and your HIPAA Business Associate Agreement.
The operating practice
The seven-year professional-services practice that ran the operating record HCBS.AI is built on. A Salt Lake City practice (operating as Loxley LLC, Utah) made up of operators, compliance specialists, regulatory veterans, and HCBS-billing experts. RHE remains the human-team backstop and the reference operator for the network.
Why we exist
We built this product because we ran the work. We learned, one agency at a time, what "the rest" really means for an operator. Now we hand that learning to you, so the next twenty-five thousand operators get to spend their evenings on the people they care for.
Reach us
First contact, sales, enterprise
hello@hcbs.aiExisting customers, support, deployment
wecare@hcbs.aiThe contract
Tell us about your agency. Nine short questions, four minutes. You walk away with your agency snapshot, your income projection, your state-specific regulatory primer, and tomorrow's brief at 6 AM.
Direct: hello@hcbs.ai wecare@hcbs.ai
Before you go
Lora's editorial brief lands at 6 AM, tuned to your state's HCBS regulations and the issues operators are tracking this week. One sample. No commitment. No marketing list.