- How much does it cost to start?
-
Nothing. Your agency snapshot, income projection, regulatory primer,
and Lora's first Daily Brief are free. No credit card. No email
required until question nine. The paid Operator tier starts at $750
per month.
-
Why a floor plus a take-rate instead of one simple subscription?
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Because the value of HCBS infrastructure scales with the size and
complexity of the agency. The floor covers what every agency needs.
The take-rate (on improvement above industry baseline, not gross)
shares the upside when we move you. And the 80/20 Rule (full
enforcement July 9, 2030) makes take-rate on gross structurally
risky.
- What if my agency is already above 8% NOI?
-
The Network tier take-rate applies only to NOI above the 8%
baseline. If you are already at 12%, we share the four-point delta.
If you drop below baseline in a quarter, the gainshare that quarter
is zero. We get paid when you win. Not before.
- When do outcome surcharges hit my invoice?
-
Only when a specific outcome lands and is verifiable. $500 when an
audit passes with our citation defense. $200 when a new client
starts billing. $25,000 when a new state launches. Each line ties
to a tamper-proof audit-trail entry. If the outcome did not happen,
you do not pay for it.
- What happens if the Value Report shows we underdelivered?
-
You have grounds to renegotiate or leave. The whole point of the
report is to make the value-attribution math transparent before you
have to ask. We would rather hear about an underdelivery month and
fix it than lose you quietly.
- Can I cancel anytime?
-
Yes. Both tiers bill monthly. Cancel through your account or by
emailing wecare@hcbs.ai. Access continues through the end of
the current billing period. Export your data anytime in your format.
The audit trail comes with you.
- What about working capital, payroll, and insurance?
-
Coming as embedded partnerships in 2027. They will be opt-in and
priced transparently on the same Value Report. The current pricing
(floor, gainshare, outcome surcharges, rebate) is the full pricing
for the operating-system product today.
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What do existing Residential Habilitation Experts customers pay?
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Existing customers stay on their current arrangement and gain the
Value Report and rebate automatically. If a customer prefers the new
five-axis architecture, they can migrate; the floor and gainshare
math activates from the next billing cycle. We do not change prices
on existing customers without consent.
- Is HCBS.AI a deductible business expense?
-
Yes. HCBS.AI is a SaaS subscription, fully deductible as a business
expense. Your bookkeeper records it under Software and Subscriptions
on your P&L. The monthly Value Report on the Operator and Network
tiers exports as a category-tagged file your bookkeeper can drop
straight into QuickBooks, Xero, or any modern accounting tool.